Last Updated: 4/23/10
Dog’s Best Collection PO Box 7325 Thousand Oaks, CA 91359
When you make a purchase through the website store, you are required to provide us with important personally identifiable information. This information includes your first and last name, your e-mail address and your method of payment, such as your debit or credit card data, so that we can charge you for your purchases. We also need information for the shipment of your order, which may include your address and phone number or the name, phone number and delivery address of a third party recipient of your order. We also may obtain many of the same fields of personally identifiable information if you participate in any surveys or contests that DBCI may sponsor.
Use and Sharing of Information
We of course will use your personally identifiable information to charge or debit your accounts in payment for your purchases. We will forward certain of your personally identifiable information to fulfillment houses, delivery services and other third parties who manufacture, distribute or otherwise provide the products that you purchase from DBCI, as needed for the processing or delivery of your orders. We do not sell, rent or exchange your personally identifiable information to or with any third parties.
Non-Personally Identifiable Information
We may collect, create and share with third parties aggregated demographic and statistical information concerning both our customers. This information does not reveal any personal information that can be identified with any particular customer.
DBCI and third parties who provide services related to the operation of the Website may collect non-personally identifiable information, such as IP addresses, browser type, browser language, operating system and other aggregate information, when you interact with the Website. This information is collected in our logs for traffic analysis and Website optimization purposes (i.e. which pages are most viewed, high traffic times, page load times, etc.) The data is then used to improve the functionality and content of the Website.
Our customers may review their accounts on-line, including their personally identifiable information resident in our records. You may notify us of any changes in your personal information by e-mail at firstname.lastname@example.org or by calling our offices at (877) 380-3033 and asking for the DBCI Online Manager.
You will obtain a password for future use when you first place an order through the Website store. It is your responsibility to safeguard this password.
DBCI may access, preserve, and disclose your personally identifiable information if required by law or legal process or to protect the rights and property of DBCI, its affiliates or the public.
DBCI or third parties who are involved in the operation of the Website may place a small “text” or “data” file on the hard drive of your computer in connection with your use of the Website. Cookies are intended to identify your browser when you access a service provided on the Website, and to collect and record information related to your use of the Website. We also may use third parties to provide date collection and analysis regarding customer use of the Website. To the extent that any personally identifiable information is obtained in these activities, we will treat it on the same basis as information derived from your purchases, as described above.
The Website may include links to other websites. DBCI is not liable for content and privacy policies on external websites.
DBCI takes the security of the information you entrust to us very seriously. If you have any questions or concerns, please e-mail: email@example.com
If you suspect that you may have been a victim of fraud, we highly recommend you immediately take the appropriate steps to ensure your security. If you have further questions or concerns on this matter, please contact firstname.lastname@example.org. If we have reason to believe that the security of your personally identifiable information has been compromised through the Website, we will promptly try to inform you by e-mail at your e-mail address of record with us. By use of the Website, you consent to the foregoing as the sole procedure to be employed in advising you of such an occurrence.
Your online security can be jeopardized as a result of tactics employed by third parties who try to deceive customers of legitimate commercial sites such as ours into revealing their personal information to the perpetrators for the purpose of fraud and theft. These tactics, often referred to as “physhing,” may occur through two common methods:
• False or “spoofed” sites. You may receive a fraudulent e-mail directing you to a “new,” fraudulent DBCI website, or you may follow a link from a third party site to a “new,” fraudulent DBCI website, or you may click on fraudulent entries that may appear from time to time on legitimate search engines.
• Forged or fraudulent e-mail. You may receive a fraudulent e-mail that purports to have been sent by DBCI or other perfectly legitimate e-commerce sites. These e-mails seek personally identifiable information from you. These e-mails often pretend to “update” your account information or claim that there is an amount in dispute or use similar pretexts, all intended to induce you to divulge your personal information, particularly credit card information or your date of birth and social security number (which can be used to create “identity theft”).
If you suspect that you have been subjected to any of these kinds of activities, you also should contact the Federal Trade Commission at www.ftc.gov or phone 1-877-FTC-HELP.