Store Policy

Dog’s Best Collection Store Policies (4/22/10)

PAYMENT 
We currently accept Visa, MasterCard, American Express, and Discover Card, and checks.
You can purchase dog’s best collection products by sending your check to:

Dog’s Best Collection
PO Box 7325
Thousand Oaks, CA 91359

SHIPPING/DELIVERY 
We ship to anywhere in the United States, Canada and Internationally.

Please allow up to 14 days for your order to arrive via regular shipping. For rush orders, allow 3 business days from shipping date (business days exclude weekends and holidays). Most orders ship 2 to 3 business days from purchase date.
Shipments under 2 pounds are sent via US Mail. Shipments of 2 pounds or more are sent via FedEx Ground. Expedited shipments are sent via US Mail Priority 2 Day service.

Orders containing out-of-stock items will be placed on hold until the item(s) can be restocked, and you will be notified by e-mail.

PHONE ORDERS
To order by phone, please call (877) 380-3033. This is a toll-free number from the US.

Please include:
•    A check made out to Dog’s Best Collection Inc. for the total amount of the
order, plus Shipping and Handling
•    Contact information, including phone number, email address, and shipping address
•    A list of products you would like to order, including quantity
•    Please indicate sizes
•    For orders shipping to California, add 9.25% tax.
•    To calculate actual shipping costs, place the items you would like in the shopping cart, then click Continue Checkout. On the next screen, enter your country, state/province and zip/postal code if available, then click calculate. The cart will show total applicable taxes and shipping without placing an order.

ORDERS OUTSIDE OF THE US
Please note that you are responsible for any additional taxes, GST/HST, VAT, fees, customs duties, or brokerage charges normally imposed for import items in your country. These are not included in our shipping charges. Also note that all prices shown on the site are in US Dollars. Your total amount will be converted to and charged in your currency by your credit card company at the exchange rate then in effect, and additional fees may apply. Check with your bank or credit card issuer for details on their currency exchange policies and fees.

TO CHECK ON YOUR ORDER
Please call (877) 380-3033.

For information regarding any existing order, you can also get in touch with our customer service through the contact form.

RETURN AND EXCHANGE POLICIES

All returns or exchanges must be made within thirty (30) days of receipt of the original product, with the exception of food and treats that must be returned within five (5) business days of receipt of the original product. Shipping charges are only refundable in the case of shipping errors or damaged merchandise.

Dog’s Best Collection, Inc. policies for specific products are as follows:

Food and Treats: We only accept unopened food and treat returns. Unopened food and treats returns must be shipped to Dog’s Best Collection, Inc. within 5 business days of receipt of your original order.

Collars and Leashes: The collar and leashes must be sanitarily clean and undamaged, and if you are returning a collar and leash set you must return the original collar and leash in order to receive any refund or exchange.

Shipping Errors: The customer must notify Dog’s Best Collection, Inc. within 5 business days of the receipt of the order regarding any invoice or packing slip discrepancies to be eligible for a refund or a replacement order.

Please include in your return package: the reason for your return, the packing slip that was enclosed with your original order detailing the items you purchased, and wrap the package securely.

If you do not have your packing slip, please indicate on a separate piece of paper the order number, the name address, and e-mail address of the person who purchased the order, along with the reason for the return.

Please enclose the detail requested above with the returned item, and send the entire package to:

Dog’s Best Collection, Inc. – Returns
1623 Bridgegate Street
Thousand Oaks, CA 91361 
USA

Write “Return” or “Exchange” as appropriate on the outside of the package. For your protection, we recommend that you use FedEx Ground or Insured Parcel Post, with tracking.
We cannot make refunds or exchanges for lost items without verifiable proof of delivery.

If you would like to contact us directly, please e-mail us at orders@dogsbestcollection.com

QUESTIONS OR COMMENTS WELCOME:   PLEASE USE OUR CONTACT FORM.